FAQs

Ray & Wally's Towing Service, Inc.

Have a towing-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What do I need to do if the police tow my car?

    1. You may need a police release from the police department that towed the vehicle. (Depending on the reason for the tow and which police department towed the vehicle) 2. If you are driving the vehicle out, you will need a valid United States driver's license, registration, and insurance for the towed vehicle. The owner must be present. (If the owner can not be present, you must have a notarized letter from the owner along with a copy of their driver's license or ID. 3. If you are towing it out, you will need proof of ownership (e.g., title, bill of sale, or registration) and an ID or driver's License. After all of that, you will need to pay the full bill. 4. If you are releasing it for an insurance company to pick up, you will need the following: a valid ID or driver's license, proof of ownership (e.g., title, bill of sale, or registration), and an insurance card with a claim number. Ray & Wally's Towing Service, Inc is here to help with any other services related to towing in Hammond, IN!

  • How quickly can you arrive after I call for help?

    Our goal is to reach you as quickly as possible. Depending on your location and traffic conditions, we typically arrive within 30 minutes to an hour. We'll provide you with an estimated arrival time when you call for towing in Hammond, IN.

  • Do you charge for towing services upfront?

    Yes, we provide transparent pricing for all towing in Hammond, IN. Before we begin, we'll give you a clear estimate based on your specific needs, so you know exactly what to expect. There are no hidden fees!

  • What should I do if my vehicle breaks down?

    If your vehicle breaks down, stay calm and ensure you're in a safe location. Turn on your hazard lights and, if possible, move your vehicle off the road. Then, give us a call, and our team will assist you promptly with towing in Hammond, IN. Be ready to provide your location and a description of the vehicle.

  • Do you provide service after hours?

    Yes, we offer 24/7 towing in Hammond, IN! Whether it's day or night, our team is always ready to assist you. Just give us a call, and we'll be there to help.

  • Can you tow my vehicle if it's stuck in a difficult location?

    Absolutely! Our experienced team is equipped to handle challenging towing situations, whether your vehicle is stuck in mud, snow, or an awkward position. We'll assess the situation and use the appropriate tools to safely retrieve your vehicle. We also offer heavy duty towing in Hammond, IN!

  • Will you tow my vehicle if I'm not the owner?

    Generally, we require the vehicle owner's permission to perform towing in Hammond, IN. If you're in a situation where you need assistance for a vehicle that isn't yours, please contact us, and we'll guide you through the process.