FAQs

To retrieve your vehicle after a police tow, you may need several items. First, a police release from the department responsible for the tow might be required, depending on the reason and jurisdiction. If you plan to drive the vehicle, you must present a valid U.S. driver's license, registration, and insurance for the towed vehicle. The owner must be present, or you'll need a notarized letter from the owner and a copy of their identification. For towing the vehicle out, proof of ownership (such as a title, bill of sale, or registration) and identification are necessary. If an insurance company is retrieving the vehicle, you'll need identification, proof of ownership, and an insurance card with a claim number. In all cases, full payment of the tow bill is required before release.

Our response time typically ranges from 30 minutes to one hour, depending on your location and current traffic conditions. When you contact us, we will provide an estimated arrival time based on these factors.

We provide upfront pricing for all our towing services. Prior to commencing any work, we will present you with a clear estimate based on your specific requirements. This ensures you have a complete understanding of the costs involved, with no unexpected charges.

In the event of a vehicle breakdown, it's important to remain calm and ensure your safety. Activate your hazard lights and, if possible, move your vehicle to a safe location off the road. Contact our team and be prepared to provide your precise location and a description of your vehicle. We will promptly dispatch assistance to your location.

Our towing services are available 24 hours a day, 7 days a week. Regardless of the time, our team is prepared to assist you. Simply contact us, and we will respond to your needs promptly.

Our team is equipped and experienced in handling complex towing situations. Whether your vehicle is mired in mud, snow, or positioned in a challenging location, we have the expertise and tools necessary to safely retrieve it. We will assess the situation and employ the most appropriate methods to recover your vehicle.

As a general policy, we require authorization from the vehicle owner before proceeding with a tow. If you find yourself needing assistance for a vehicle that isn't yours, please contact us for guidance on how to proceed in this situation.